Network uptime and desktop performance can be critical to small business operations. But managing and maintaining desktops are often time consuming, costly, and require skilled IT staff. When it comes to managing anti-virus status, remote backups, desktop maintenance, and regular patches, small businesses can benefit greatly from outsourcing. Then you can focus on what you do best—serving your customers.

Our Remote Desktop Management Service

Our hosted remote desktop monitoring and management (RMM) solution significantly reduces
the challenges of managing, servicing and maintaining desktops, along with associated software and applications. The service is competitively priced and provided for a predictable monthly fee.

Our service is based on a secure, scalable platform managed from a single installed software agent.
It includes proactive monitoring, remote access, reports, and automated maintenance tools. Leveraging Intel^® vPro™ technology, desktops can be powered on or off during non-peak hours to reduce energy consumption and allow for non-disruptive maintenance. You’ll receive regular, detailed reports covering performance and maintenance activity.

Key Features

Our Hosted Desktop Maintenance Service gives you valuable features, including:

·    Desktop installation, configuration, and monitoring, including hardware, operating system, and applications

·    Out-of-band desktop access and issue analysis using Intel vPro technology

·    Secure remote access for instant or scheduled remediation

·    Detailed reports on desktop performance

·    Scheduled patch management

·    Automated maintenance

·    Best-of-breed monitoring on Microsoft* desktop operating systems and applications

·    Additional services are also available, such as Integrated NOC services